To purchase hosting for your WhatsApp phone number, contact your account manager. You need to procure the phone number on your own (Zendesk does not provide this service) before you attempt to add WhatsApp to Support. You tell Zendesk what the phone number is. You choose to use this phone number with your WhatsApp account. The phone number that you plan to use must be an existing phone number that you already have. You are not buying an actual phone number such as a landline, cell, or 1-800 phone number from Zendesk. Zendesk installs and hosts the software on Amazon Web Service (AWS). This software allows Support to connect to your WhatsApp phone number via the WhatsApp Business API. The WhatsApp hosting fee pays for hosting for a custom piece of software that is created by WhatsApp and that is unique to your WhatsApp phone number. You will be billed monthly per phone number. If you need to add multiple WhatsApp phone numbers to Support, please let us know when you purchase hosting. See WhatsApp pricing change announcement for more information. Note: WhatsApp recently announced a pricing-related policy change, effective February 1, 2022. Sending proactive messages using “templated messages”.Adjusting views and business rules for WhatsApp tickets.
Configuring WhatsApp in Support using a deployment ID.Installing the WhatsApp in Support integration.Required action: Sending your WhatsApp information to Zendesk.About the WhatsApp phone number hosting fee.Make sure that you review Understanding how the WhatsApp works and About the WhatsApp 24-hour rule. If you have a customer-base that uses WhatsApp regularly, or you want to expand into regions where WhatsApp messaging is popular, we recommend that you add your WhatsApp phone numbers to Zendesk Support. See Migrating social messaging apps to the Agent Workspace. If you would like to continue using social messaging with your Zendesk account, we recommend migrating to the Agent Workspace. Warning: The Social Messaging app is being removed.
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